Cancellations & Refunds Policy
At HAUTEBLACK, we want your shopping experience to be smooth and stress-free.
Below you’ll find clear details on how order cancellations, returns, and refunds work.
Creating an Account
To cancel or return an order, you’ll need to have an account with us.
It only takes a minute – simply add your mobile number, verify it with the OTP,
and enter your email. Once your account is created, you’ll see all your orders
under the My Orders section in your profile.
Order Cancellations
- You can cancel your order as long as the status has not been updated for processing.
- Once the order is received and packed, the cancellation option will no longer be available.
- To cancel: go to Profile → My Orders → Select Order → Cancel.
15-Day Return Policy
- You can request a return within 15 days of receiving your order.
- Clothing items must have the original HAUTEBLACK tag still attached.
- If the tag has been removed, the return will not be accepted.
- Items must be unused, unwashed, and returned in their original packaging.
How Returns Work
Go to your My Orders page and submit a return request.
We’ll arrange the pickup or guide you through the drop-off process.
Once the product reaches our warehouse, it will go through a quick quality check (QC).
Refunds
- If the item passes QC, we’ll process your refund back to your original payment method.
- Refunds usually take 5–7 business days, depending on your bank or payment provider.
- For Cash on Delivery (COD) orders, we’ll ask for your bank or UPI details to issue the refund.
When Returns Are Not Accepted
- If the clothing tag is missing or removed.
- If the item has been used, washed, or is not in its original condition.
- If the packaging or included accessories are missing.
Need Help?
If you have any questions, feel free to reach out:
Last updated: December 20, 2025
